Saturday, October 13, 2007

Inefficiency? with DELL Malaysia that is.

Yeap! This is what I am experiencing now.

The situation is this,

I am now planning to get a laptop for myself. A Dell laptop in particular. Then of course, with a tight budget, I am planning to get a refurbished unit from Dell.

You see, Dell actually sells refurbished laptops/PCs if you don't already know. These systems are mostly those returned from warranty, fixed and then sold back to the market. Either that or some people who order their systems from the internet, but their payment failed or something like that. Hence, they are sold cheaper than what it is supposed to be. Yeap! 2nd hand that is.

So back to my story, I was eyeing on a few units of refurbished laptops from them. They are like very much cheaper than buying new + they still come with a new 1 year warranty.

1st story - I called up Dell to order the laptop that I am interested in. Then they said they had to check with the perticular department on whether the unit is still available available and they will call me back. About an hour later, they called and said that it was already sold. Fine... They asked me to call in earlier the next day to avoid this to happen again. So ok, I accepted that graciously and put down the phone.

I began searching for another unit. And I found one.

2nd story - This time I found out that Dell's business hour starts at 8.30a.m. So, on that very day, I called in at 8.30a.m. SHARP! And I placed my order for the unit that I wanted. Same case, they said they will call me back because they need to check for the availability. An hour later, they called back. She told me that that unit was sold at 7.00a.m. that morning itself. I was DUMBFOUNDED! Now, she gave me her e-mail and asked me to mail her my request(i.e. model number) once I find one. Ok fine again thou this time, I was a bit furious but I could still hold on.

I began searching again that night and fortunately, I found another unit which suits me.

3rd story - This time, as soon as I got the model number, I mailed her the model number. Unfortunately, it was already after office hours. I waited for her reply. 9.00a.m. the next morning, I saw her reply. I thought to myself, this would be good. But NO!! again she told me that what I wanted was already GONE(with the wind). Thank God this was through e-mail. If I was on the phone with her, I would have screwed her up nicely.

The best part is, no reservation can be made for these units(i.e. refurbished ones). Then? How did they go so fast? I guess this could be only an inside job. Maybe there are people working 24hrs in Dell?

Think of this, buying a laptop which is almost RM500-800 below market price, with 1 year warranty. Who wouldn't be excited? Even I am! Hence this post.

Could anyone give me any other ideas on how to get hold of these laptops? Anyone able to pull strings inside Dell? Please let me know. I need one now(though not very urgently).

You might think, why Dell after all these hassle? Well, Dell has the best offers. They are generally cheaper than other brands of laptops. Tight budget. What to do? Live with it, I have to.

Mr. Dell, please help me? please . . . ?

Thanks so much in advance for your help(if any)!

Till then, take care, God bless!

7 comments:

yung . said...

Now only I know Dell has this cheap offer, 500-800 is heavenly cheap for the laptops, I think those stuff would have being booked by their own stuffs.

Expect crowd over cheap stuffs, try call or email again lor and don't give up. :)

wEtwEtwAtEr said...

Yea man. I thought so too. Their own staffs will buy and sell out again. Can untung money like that also.

Will keep on trying till I get mine. Hehehe..

John said...

u wanna know the truth how come those units r gone so fast?

staff purchase... and staff-buy-for-friends-and-families purchase...

trust me, I got this knowledge from taiko Kenny

the fastest and surest way to get a hand on those 2nd stuffs is via someone inside Dell...

John said...

...they will give u all those CRAP excuses lah...

Too bad I dunno anyone in Dell Malaysia...

wEtwEtwAtEr said...

John : Oh okay.. thanks! But does Kenny know people from inside?

Anonymous said...

stuff purchase la, every MNC got such program...u think only u are eligible to buy ah?waraooooo

wan cheap stuff, be patient lo

wEtwEtwAtEr said...

Anonymous? : Ya lah! I also know its staff purchase. But if its staff purchase, I think its wiser to separate it from the public lo. What for post on your website and make people happy for just a small moment? Stupid I think.

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